FIRST CLASS TERMS & CONDITIONS OF SALE 

Pricing

 All pricing is subject to change without notice.

Custom Orders

All custom orders are non returnable.  This includes, but is not limited to, domes, split columns, trellis systems or modified existing parts.

Shipping & Freight

All material is shipped and invoiced FOB Plant.  Material may be shipped via common carrier, UPS, Fed Ex or any means deemed necessary.  The customer is responsible for unloading the freight from the truck.  The truckline’s responsibility is to get the freight to the back of their vehicle and the customer msut unload the freight from the truck.

Returns

All returns are subject to approval from First Class Building Products, Inc. (FCBP). Returns will not be accepted without prior written approval from FCBP.  A Return Goods Authorization Number (RGA) must be obtained from FCBP and be written on the returned merchandise.  All merchandise must be returned in its original packaging and must be in resalable condition.  Any alterations to the material, including cutting, painting or any modifications will void any returns.  

All returns will incur a 30% restocking charge and the customer is responsible for arranging and payment of freight for returning the merchandise.

Freight Damage:       ALL FREIGHT MUST BE INSPECTED AT TIME OF DELIVERY!

 YOU MUST INSPECT THE FREIGHT AT THE TIME OF DELIVERY AND NOTE ANY AND ALL DAMAGES ON THE BILL OF LADING!

When your freight is delivered, it is imperative you inspect each and every box for damages BEFORE signing the bill of lading.  Any damaged freight must be noted on the bill of lading and refused at the time of delivery to avoid being charged for the damaged freight. You, the customer, will be solely responsible for paying for the damaged freight and all subsequent charges to reorder and redeliver replacement parts if damages are discovered after the material is delivered and no damage was noted on the bill of lading.

If the bill of lading is signed and does not have damages noted on it, the freight line,

FCBP and its subsidiaries will not be liable for the costs incurred to replace or repair those parts which are damaged.  We have no proof the freight was damaged in transit if the bill of lading does not state that the freight was damaged.  The freight line will deny all claims and FCBP will have no recourse to hold the freight line liable for damages.

 If the bill of lading is signed and no damages are noted, the freight line will claim the freight was damaged by others (i.e. the installer, etc) on site and was not the fault of the freight line.

The customer is responsible for filing the freight claim for hidden damages and the customer is responsible for all costs incurred with this process. See Materials Warranty

 
Contact Information

If users have any questions or suggestions regarding our terms and conditions, please contact us at:
 

Company Sales Department

1-888-514-8141

Email: firstclassbp@mindspring.com